Associate broker Sarah D’Angelo and her team at Keller Williams Capital District in Latham, New York, know what it’s like to juggle a high number of listings.
D’Angelo and her team currently have 15 active listings. The office has nearly 190 agents and more than 550 active listings.
D’Angelo said she and the rest of the Keller Williams office wouldn’t be able to handle showing requests on that many listings if not for two ShowingTime products: the ShowingTime Appointment Center and ShowingTime for the MLS.
“If you're not using a showing service, you're missing out on a key piece of leverage,” D’Angelo said. “This technology acts as your virtual assistant every day so that you can help more clients or spend more time with your family.”
The ShowingTime Appointment Center provides appointment specialists who are available 24/7/365 to answer showing calls. They answer within nine seconds – often getting appointments scheduled and confirmed in 15 minutes or less – and then communicate the details to the listing agent, seller and showing agent.
D’Angelo and her team of agents are also able to confirm showings via two-way texting or the ShowingTime Mobile App, both of which eliminate phone tag and make the showing process less complicated.
The ShowingTime Appointment Center automatically requests feedback for them – with a 70- to 90-percent hit rate in most markets – and provides access to reports such as the Listing Activity Report, Activity on Comparables, Showings I Have Requested and more.
In addition to the ShowingTime Appointment Center, D’Angelo’s office – as a member of the Greater Capital Association of REALTORS® (GCAR), part of the Eastern New York Regional MLS – has access to online scheduling through ShowingTime for the MLS. The Eastern New York Regional MLS is one of nine MLSs across the country providing both the ShowingTime Appointment Center and ShowingTime for the MLS for members. Another 170 MLSs provide online scheduling through ShowingTime.
“Prior to having ShowingTime for our MLS we used to have to schedule appointments by calling the agent directly,” D’Angelo said. “ShowingTime has streamlined that process, enabling us to spend more time doing what we do best – helping sellers sell and buyers buy.”
Users of the ShowingTime Appointment Center, ShowingTime for the MLS and all other ShowingTime products also have the ShowingTime support team available to answer questions seven days a week via phone, email or live chat.
“Anytime I have had an issue, ShowingTime has been extremely responsive,” D’Angelo said. “When what I'm trying to do doesn't work the typical way, they have even found workarounds to make the service even better for my needs.”
Do you spend too much of your day scheduling and confirming showing appointments? Learn how the ShowingTime Appointment Center helps free up your time to focus on other tasks to grow your business.